What this list is
When your venue uses hailo, we process the details of your volunteers, staff, keyholders and hirers as your processor, under our data processing terms. We use a small number of other companies, called sub-processors, to do that. Each one is bound by a written contract with the same data protection obligations we have to you.
The AI that drafts your plans never sees anyone's name, and the assistant's questions have personal details removed before they're sent. Your plans' private details, like where keys are kept, are only ever shown to the people you choose. They're never on a public page.
Current sub-processors
| Company | What they do | Data | Where |
|---|---|---|---|
| Microsoft (Azure) | Hosting the app, its database, files and encryption keys | Everything a venue adds to hailo | United Kingdom (Azure UK South) |
| Microsoft (Azure OpenAI, in Microsoft Foundry) | Drafting procedures from a venue's answers about its building, and the app's assistant | Answers about the building, and questions asked in the assistant with personal details removed. Never anyone's name or what a venue's procedures say | Any Azure region where Microsoft runs the model, the United States included |
| Amazon Web Services (Amazon SES) | Sending emails: sign-in codes, briefing links and reminders | Names, email addresses and the email's content | United Kingdom (London) |
| Stripe | Taking payments for plans and processing cards | The bill payer's name, organisation, address and payment details (we never see card numbers) | Ireland (Stripe Payments Europe Ltd), with processing by Stripe, LLC in the United States (UK-US data bridge) |
| Cloudflare | Hosting this website, and network security in front of the app | Connection details such as IP addresses and the requests your browser makes | United States and Cloudflare's global network (UK-US data bridge) |
Changes to this list
We'll email your account's owner at least 30 days before we add or replace a sub-processor. If you object on reasonable data protection grounds, tell us at hello@gethailo.co.uk within that time and we'll work with you to resolve it. If we can't, you can cancel before the change takes effect.
Questions about our sub-processors? Email hello@gethailo.co.uk.